Returns and Warranty
Last updated, 21 October 2026Simple returns, and warranty backed by six authorised dealer brands.
01 Return window
Items can be returned within 7 days of delivery.
Transit damage is the exception: it must be reported within 1 hour of delivery, in line with our Shipping Policy, so we can raise it with the courier while the claim still stands.
02 Eligible items
- Item is unused and in original condition
- Original packaging, tags, and seals are intact
- All accessories and manuals included
03 Non-returnable items
- Used or installed electricals
- Custom-cut wire and cable lengths
- Bulbs, tubes, fuses, batteries and other consumables
- Items damaged by misuse, wrong installation or unauthorised repair
04 How to initiate a return
Contact our support team with your order number and reason for return. We will confirm eligibility and arrange pickup where applicable.
05 Refund method and timeline
Refunds are issued to your original payment method within 7 to 10 business days of the returned item reaching us.
06 Manufacturer warranty
All products carry the manufacturer's standard warranty, passed through from the respective dealer brand.
The warranty period for a Blurio product is shown on its product page and printed on the box. Please keep your invoice, as it is needed for any claim.
07 Not covered under warranty
These apply across every brand we carry, including Blurio.
- Physical damage — drops, cracks, water ingress or misuse
- Voltage or wiring faults, wrong installation, or unauthorised repair
- Bulbs and consumables — bulbs, tubes, fuses, batteries and cut wire lengths
- Normal wear — fading, scratches and cosmetic wear
08 Warranty claim process
Brick Box handles warranty claims for you. Contact us with your order number and a description of the fault, and we coordinate the claim with the brand on your behalf. You do not need to approach the brand's service network yourself.
09 Exchange policy
If you received the wrong item, contact us within 48 hours of delivery for a free exchange.
10 Contact
For returns and warranty queries, reach us at webazu.brickbox@gmail.com or call +91 97211 39333.
Need to start a return?
Our support team is happy to help.
From request to refund
Initiate return
Contact us with your order number and reason for return.
We confirm eligibility
Checked against the return window and item condition.
Pickup arranged
Courier collects the item from your address.
Refund issued
Processed to your original payment method.