At BrickBox, we strive to provide high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, we’re here to help.
1. Return Eligibility
You may request a return under the following conditions:
- The product is damaged, defective, or incorrect
- The return request is raised within 7 days of delivery
- The product is unused and in its original packaging with all accessories and invoices
Products that do not meet these conditions may not be eligible for return.
2. Non-Returnable Items
The following items are not eligible for return:
- Products damaged due to misuse or improper handling
- Items without original packaging or missing parts
- Products marked as non-returnable on the product page
3. Return Process
To initiate a return:
- Contact us at Info@brickbox.co.in or call +91-9721139333
- Share your order details and reason for return
- Our team will verify your request and guide you with the next steps
Once approved, the product will be picked up or you may be asked to ship it back.
4. Refund Policy
- Refunds are processed after the returned product is received and inspected
- Approved refunds will be credited within 5–7 business days
- Refunds will be issued to the original payment method
For Cash on Delivery orders, refunds may be processed via bank transfer.
5. Replacement Policy
- Replacement is available for damaged or defective products
- Subject to product availability
- If replacement is not available, a full refund will be issued
6. Cancellation Policy
- Orders can be cancelled before they are shipped
- Once shipped, cancellation is not possible, but you can request a return after delivery
7. Shipping Charges
- Return shipping is free only for defective or incorrect products
- For other cases, shipping charges may apply
8. Contact Us
For any return or refund-related queries, contact us:
BrickBox
Address: 7A/454, Vrindavan Yojna, Lower Ground, Gitanjali Tower, Lucknow, Uttar Pradesh – 226029
Email: Info@brickbox.co.in
Phone: +91-9721139333
